WARRANTY

Warranty Policy

The Supplier warrants the Product and the Product components are free from defects in material and/or workmanship during the specified warranty period.


During this period, the Supplier will repair or replace the defective Product or Product components without charge to the Customer in as far as is detailed herewith.


THIS WARRANTY COVERS NORMAL USAGE ONLY.


THE SUPPLIER DOES NOT WARRANT AND IS NOT RESPONSIBLE FOR DAMAGES CAUSED BY MISUSE, ABUSE, ACCIDENTS, UNAUTHORISED SERVICING OR INCORRECT COMPONENTS OR POWER ADAPTORS BEING FITTED OR USED WITH THE PRODUCT.

Warranty Policy -  “the Product”


The Product purchased is warranted to be free from defect in materials or workmanship for a period of 24 months from the first date of delivery to the Customer or Customer appointed representative.


Should the Product fail within the first 24 months, the Supplier will be responsible for the remedial action to repair or replace the defective Product in as far as is detailed herewith.

Reporting a Fault to the Supplier


Any fault which develops should be reported to the Supplier as soon as is practicably possible.


The Supplier will provide a number of methods to report a faulty product, including a Customer Service Phone Number and E-Mail address.
The serial number of the faulty Product must be provided along with a detailed description of the fault.

 

Remedial Service


During the warranty period, the Supplier will repair or replace defective Product with new or, at Supplier ‘s reasonable discretion, used Product that are reasonably equivalent to new Product in performance.


All exchanged Product components and Product replaced under this warranty will become the property of the Supplier.


The Supplier reserves the right to request the return of exchanged and or faulty Product and Product components. 


Where the Supplier has requested the return of exchanged Product components, the Supplier will pay all transportation costs.

Exclusions


Exclusions of warranty: This warranty does not cover defects, malfunctions or failures resulting from shipping or transit accidents, abuse, or misuse.


Additional exclusions include but are not limited to; operation contrary to furnished instruction, operation with incorrect power supplies, improper   connection   to   associated   equipment   or   operation   with   defective   associated equipment; modification, alteration, improper servicing, tampering, normal wear and tear or accidental damage.

DOA (Dead on Arrival) Product


The Supplier will replace a DOA Product with a new Product.


The Supplier will ship a replacement Product to the Customer within 5 working days of the Supplier having received a returned DOA Product.


The Supplier reserves the right to re-manufacture the DOA Product and return it to the Customer in an “as new” condition in new packaging.


Where a DOA Product failures are caused by design, manufacturing and/or quality control errors,  the  Supplier  will  be  responsible  for  the  cost  of remedial  action  including  the shipping of the DOA product to the supplier and the shipping of repaired or replacement product to the customer.


Where a reported DOA Product is returned and no fault is found by the Supplier, the Customer will be responsible for the cost of remedial action including the shipping of the DOA product to the supplier and the shipping of repaired or replacement product to the customer.

 

Returns


Where the Customer is required to return product to the Supplier under the Warranty or DOA processes, the Customer should contact the Supplier to obtain a Returned Material Authorisation (RMA).


The RMA number should be clearly visible on the outside of the package used to ship the returning products.


For the avoidance of doubt, no Product can be shipped to the Supplier without an RMA number.

Shipping Charges


Unless otherwise stated, all shipping charges associated with the provision of this warranty will be provided without charge to Supplier.


Unless otherwise stated, all shipping charges associated with the provision of this warranty will be provided without charge to Customer.


The  Supplier  will  use  the  fastest  possible  commercially  available  shipping  service  when shipping DOA and/or warranty replacement Product.

Missing Items


If you report a missing item to the Supplier within 5-days of unpacking the Product for the first time, the Supplier will ship the missing item at no charge.


If you fail to report the missing item within 5 days of unpacking the Product for the first time, a charge will be made for the purchase of the missing item.


Time will be of the essence when shipping missing items to you.

Warranty Support


All warranty issues should be directed to the Evoson Returns Department.

Business Hour & Contact Information

Address: Evoson, 15 Luna Place, Dundee, Scotland, DD2 1TP

Attention: RMA & Returns

 

Hours: Monday to Friday 8.30am - 5.30pm

Phone: 03301289810

Email: support@evoson.com

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© 2018 by Evoson