Evoson Warranty

All Evoson products come with complete support, from troubleshooting installations to quick and easy warranty repairs. Start your Evoson journey right, by registering your product to activate its warranty.

Here, you can also access all supporting warranty information and return processes.

12 Month Warranty

  • Active Pro Headmic

 

What's Covered

Evoson products are engineered for continual high performance. If an Evoson product is installed and used in the way it has been intended, yet breaks down within its guarantee period, it is our responsibility to repair or replace it.    

Parts

Any parts that come with the product will be covered under the general product warranty for 12 or 24 months, depending on the type of product.

Helpdesk

Our Helpdesk is available Monday to Friday to answer any questions or help diagnose an issue over the phone. 

If we can't resolve the problem, we'll be happy to receive the product and see if it can be repaired, or replaced under its warranty.

Repairs & Replacements

Should we be unable to repair your Evoson warranty product, we are happy to provide you with a full replacement of the same model, or upgraded model if the original has gone out of production.

The Small Print

 

There are some circumstances in which your Evoson warranty doesn't cover the repair or replacement of a machine. These are detailed in our warranty policies, visible in full below.

Shipping Charges

The Supplier will cover the shipping costs of sending replacement goods out for all valid warranty claims. The customer will cover the shipping costs of returning the defective goods. 

The customer will cover the shipping costs for non-warranty service goods to and from the Supplier or a nominated and Authorised Service Representative. 

Missing Items

If the Customer reports a missing item to the Supplier within five working days of unpacking the Product for the first time, the Supplier will ship the missing item at no charge. 

 

If the Customer fails to report the missing item to the Supplier within five working days of unpacking the Product for the first time, the Customer is responsible for any costs. 

 

The Supplier will use an express shipping service when shipping missing items.

Evoson Warranty Policies

The Supplier warrants the Product for a limited amount of time, from the date of purchase by the original end-user, to be free of defects in materials and workmanship. In the event of such defect, the Product will be repaired or replaced without charge. This is provided that a valid purchase receipt is submitted with the Product and the fault is one of legitimate electrical or mechanical failure. The exact length of the warranty is product-dependent and detailed on the product page online and within your product manual.

Product failure occurring as the result of factors that do not constitute genuine manufacturing defect are not covered under the terms of the Warranty and any repairs of this nature would be chargeable. 

The Supplier Warranty excludes defects due to overuse, normal wear, abuse, shipping damage, or failure to use the Product in accordance with the instructions. 

This Warranty is void in the event of unauthorised repair or modification, or removal or defacing of the Product label and/or serial number. 

The Supplier’s Warranty is not transferrable and is redeemable only by the original end-user purchaser. 

This warranty is exclusive, and no other warranty is expressed or implied. This warranty does not affect your statutory rights. 

Remedial Service

During the Warranty period, the Supplier will repair or replace defective Product with new or, at Supplier’s reasonable discretion, used Product that is reasonably equivalent to new Product in performance. 

All exchanged Product components and Product replaced under this Warranty will become the property of the Supplier. 

The Supplier reserves the right to request the return of exchanged and or faulty Product and Product components. 

Where the Supplier has requested the return of exchanged Product components, the Customer will pay all transportation costs. 

Exclusions

 

This Warranty does not cover defects, malfunctions or failures resulting from shipping or transit accidents, abuse or misuse.

 

Additional exclusions include but are not limited to; operation contrary to furnished instruction, operation with incorrect amplifier loads, improper connection to associated equipment or operation with defective associated equipment, modification, alteration, improper servicing, tampering, normal wear and tear, or accidental damage. 

Reporting a Fault

Any fault which develops should be reported to the Supplier as soon as is practicably possible. 

 

The Supplier will provide several methods to report a faulty product, including a customer service phone number and e-mail address. 

 

The serial number of the faulty Product must be provided along with a detailed description of the fault. 

 

Where the faulty Product has not been Warranty Registered a legible copy of your original purchase receipt or invoice showing the name of the seller, Product and date purchased, your shipping address and the product’s serial number will be required. 

 
DOA (Dead on Arrival) Products

The Supplier will replace a DOA Product with a new Product. 

 

The Supplier will ship a replacement Product to the Customer within five working days of the Supplier having received a returned DOA Product. The Supplier reserves the right to remanufacture the DOA Product and return it to the Customer in an ‘as new’ condition in new packaging. 

 

Where DOA Product failures are caused by design, manufacturing and/or quality control errors, the Supplier will be responsible for the cost of remedial action of the DOA Product. 

 

The Supplier will be responsible for all shipping costs related to DOA Products. 

 

Where a reported DOA Product is returned and no manufacturer fault is found by the Supplier, the Customer will be responsible for any costs.

 
Returns Process

Where the Customer is required to return the product to the Supplier under the Warranty or DOA processes, the Customer should contact the Supplier to obtain a Returned Material Authorisation (RMA) form/number. 

 

The RMA number should be clearly visible on the outside of the package used to ship the returning Products. The contact details for the Supplier are on the final page of this leaflet. 

 

For the avoidance of doubt, no Product can be shipped to the Supplier without an RMA number.

You can log your RMA request by clicking the button below.

 
Shipping Charges

The Supplier will cover the shipping costs of sending replacement goods out for all valid warranty claims. The customer will cover the shipping costs of returning the defective goods. 

The customer will cover the shipping costs for non-warranty service goods to and from the Supplier or a nominated and Authorised Service Representative. 

 
Missing Items

If the Customer reports a missing item to the Supplier within five working days of unpacking the Product for the first time, the Supplier will ship the missing item at no charge. 

 

If the Customer fails to report the missing item to the Supplier within five working days of unpacking the Product for the first time, the Customer is responsible for any costs. 

 

The Supplier will use an express shipping service when shipping missing items.